Shipping Policy

At KettyReef, we are committed to delivering your order as quickly and reliably as possible. All orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping times vary depending on your location and selected shipping method. Estimated delivery times are provided at checkout and are calculated from the date your order is dispatched, not the date the order is placed.

Shipping costs, if applicable, are clearly displayed at checkout before payment is completed. We work with trusted carriers to ensure safe and timely delivery of your items.

We ship within the timeframes stated at checkout. If we are unable to ship within our stated timeframe — or within 30 days of your order where no timeframe is stated — we will notify you and offer you the choice of agreeing to a revised shipping date or cancelling your order for a full refund.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as carrier delays, customs processing, weather conditions, or peak shipping periods.

If your order is delayed, lost, or arrives damaged, please contact our customer support team promptly at [glob4lrun@gmail.com] with your order number and we will assist you. Where a parcel is confirmed lost in transit or arrives damaged, we will replace it or refund you at no cost to you.

Please check your shipping address carefully at checkout. If an order is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange redelivery; you will be responsible for the reshipping cost.

For international orders, customers are responsible for any applicable customs duties, taxes, or import fees unless otherwise stated.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.